We could all be forgiven for thinking that a self-storage facility with a resident manager would be relatively secure. A spectacular burglary at a facility owned by Public Storage, a well known operator of self-storage facilities, shows just how wrong you can be.
The authorities in Harris County, Texas are searching for thieves who broke into an unbelievable 87 storage units last Friday. Police officers say there are 4 suspects with a U-Haul and one lookout. They say that the thieves had gate codes and used bolt cutters to open the padlocks.
The Public Storage facility has an onsite live-in manager who only saw the packed U-Haul leaving and heading North on the I-45. Three days after the event Public Storage have yet to reach out to the 87 customers or provide locks to secure what remains of their belongings. Local television station KHOU-TV have said that Public Storage will not allow them on the premises or even speak with their reporters.
Whatever the eventual results of the police investigation one thing is clear and that is is that Public Storage has no contingency plan to assist customers and communicate with the media following events such as this one.